Handling cash on delivery smoothly
The most trusted method in Egypt — with fewer failed deliveries.
Cash on delivery wins trust, but unconfirmed orders and failed deliveries eat your margin. A little friction up front saves a lot later.
Confirm every COD order with a quick WhatsApp message before dispatch, collect a clear address with a landmark, and set a fair delivery fee so returns hurt less. Repeat, reliable customers can skip confirmation.
Track your delivery success rate. If a zone or a product returns too often, adjust the fee, require a deposit, or steer those orders to prepaid — the data tells you where to tighten.