Manage an order from placed to delivered
Order statuses, tracking numbers and customer notifications.
Every order moves through clear steps: Pending → Confirmed → Preparing → Shipped → Delivered. You can cancel, refund or mark a return where it makes sense.
Each time you change the status, Ebni emails your customer automatically and opens a pre-written WhatsApp message you can send with one tap.
Add the courier and tracking number before you mark an order Shipped — it is then included in the notification and on the customer’s tracking page.
Cancelling, refunding or returning an order automatically returns the stock to your catalogue and releases any coupon use.